Putting the Customer First

A Marketing Sherpa Customer Satisfaction Study polled over 2,400 customers. And they found that buyers consider a company to be a customer-first company, if the company:

  • consistently provides a good experience
  • is easy to work with – online, in person, and on the phone

Here are some ways that you can make your company more “customer first.”

Providing a Good Experience

Treating customers with kindness and fairness will go a long way toward providing a good experience. Other important factors include:

  • well-trained employees who care about the welfare of your business as well as your customers.
  • a place of business that is clean, well-decorated, and comfortable.
  • customer comforts like free coffee.

Being Easy to Work With

Being easy to work with means that your company is accessible. Let’s examine ways to be accessible in each category:


  • Have a website that provides good information, is user-friendly, and contains contact info.
  • Extend your online presence by being listing on Yelp, Facebook, etc.

In Person:

  • Be “open for business” during normal business hours on normal business days.
  • Meet with customers in a space that is appropriate -not in a local restaurants with free Wi-Fi.

On the Phone:

  • Employ a live person to answer the phone.
  • If a customer has to leave a message, return the call promptly.

Merris Business Center Can Provide Customer-First Benefits

Merris Business Center in Brentwood, TN provides long and short-term office space in Brentwood, TN. Plus we offer day offices, and virtual offices. We provide many benefits that will put your customer’s first. These include:

  • Professional Receptionist
  • Mail and Shipping Services
  • Meeting Rooms
  • Furnished and Unfurnished Offices
  • Secure Wi-Fi
  • Ample Free Parking
  • Prestigious Mailing Address

Learn more about our prime location and services.